Lourdes Ocasio-Cruz

Lunna Virtual Solutions

Virtual Assistant/Expert working on day to day operations for small businesses, including website maintenance, administrative assistance, customer service, tech support, translating (English-Spanish). As a Virtual Assistant/Expert, I can help clients by providing services on the following:

-- Maintain a current website by updating content -- Proofread and edit website's content
-- Update blog content
-- Maintain calendar

-- Provide customer service by contacting their clients and managing their busy schedule
-- Help create "How to" guides and create a knowledge base for their business
-- Experience in SharePoint and School Messenger/Presence (website platform for school districts) -- Have some experience updating digital signage
-- Proficient in Microsoft Office

I have over 20 years of technical support experience, administrative assistance, and customer service. I'm currently learning new software like: WordPress and Canva. Looking for an internship where I can apply new knowledge and also learn from experts.