Customer Service is my first love: inside sales, upselling, returns, angry customers, shipping, appointment setting, technical assistance, quoting, service. Looking to become more involved in website development, marketing and social media marketing. Over 30 years of experience to bring you the best person possible for the job. Do not take things personally which makes me easy to work with, adjust my work to be better suited for you, and overall make you and your client look fantastic and professional at all times. Love to work, laugh, love my family & fur babies, but also love to vacation and spend time on myself. Look forward to spending quality time with you and get some work done and out of the worry zone of the brain!
Business Phone: (716) 778-4372
I offer writing, editing, content creation, content management and more to results-driven entrepreneurs, coaches, and authors desiring to make an impact in print and online.
Writing and Editing: Articles, blog posts, books, training materials, newsletters, social media content, email campaigns.
Social Media Content: I use existing content transcribed from video, audio, and print or create new content based on your specifications, work with you to create a publication plan, and schedule the content for release.
Customer Communications: In the follow-up is where your business thrives. I assist you in creating, scheduling, and sending your follow-up communications. Should your clients need additional resources from you, I am happy to assist you in providing them.
I am exceptionally detail-oriented, an excellent listener, and skilled at research. I have a proficiency for understanding your voice and target audience and tailoring your...
Mary J. Hanley wears two hats: 1) as a social media consultant, trainer, and speaker and 2) as a Virtual Expert Coach. She excels at both and performs each with warmth, enthusiasm, and a heck of a lot of energy.
As a social media consultant and speaker, Mary enjoys providing small business owners with the guidance and tools to begin creating, branding, and managing their own social media platforms and WordPress sites. She helps her clients attract and convert their ideal clients with a keen eye on SEO.
If you keep hearing that word (SEO), but you’re not sure what it means, this is exactly why you need Mary. With her “one-thing-at-a-time” approach, she’ll break everything down into manageable pieces and soon you’ll be slaying that social media giant with strategy and precision. Want to get more insight into all that Mary can offer? Go check out all the amazing content she shares on these platforms: Facebook, LinkedIn,...
YOU are a Leader. YOU are good enough. YOU have what it takes.
Leadership is a heavily contested topic among researchers. Most experts in the field want to focus on one area or another. To be effective leaders, there is a little bit of everything involved. And it starts with YOU.
From mindset and authenticity to leadership theory and effective decision-making, Political Leadership is an all-encompassing arena. People follow those they believe and trust. Political figures inspire and motivate others towards a common goal and the greatest good.
With 1:1 Coaching, Group Workshops, and/or Organizational Leadership Development, I’ve helped women and men embrace their authentic selves and enhance their political leadership skills to see personal and professional growth.
Political organizations tend to split over partisan lines. Truly listening to understand will bridge any gap and enhance effective decision-making while connecting with a diverse constituent base....
HR is complex and can consume a small business owner’s already hectic schedule. Consider outsourcing some of the most time-consuming HR functions to the experts! With over 20 years of experience in talent acquisition and employee relations, Jill Lutz is passionate about identifying, building and retaining talent for growing businesses. She will assess your HR needs and challenges and then customize a plan for your growing business. Jill can even help determine if specialized recruiting programs, such as internships or apprenticeships, would be beneficial to your growing company.
In addition to hands-on experience building and managing teams, Jill holds both the Professional in Human Resources (PHR) certification from the Human Resources Certification Institute and the Society of Human Resource Managers – Certified Professional (SHRM-CP) designation from the Society of Human Resource Managers.
Ready to remove a few items from the...